Customer Service Standards
Apprenticeship Services - Registrar's Office Mandate
The Registrar's Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of IZUNA policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.
Quality Service Standards
We are dedicated to delivering high quality customer service within an environment of high volume during peak times of the year.
|Excellence||Schedule and register apprentices in an equitable and accurate manner.|
|Timelines||Meet all dates and deliverables as agreed to.|
|Communications||Advise the customer of issues or problems that affect registration.|
|Responsiveness||In person: we will assist you within two minutes upon arrival during non-peak periods and within ten minutes during peak periods.
Mail an acknowledgement/acceptance letter of your training request with two weeks upon receipt during non-peak periods and three weeks during peak periods.
Process Letters of Verification within 24 hours during non-peak periods and five days during peak periods.
|Accessibility||Provide choices of products, services and delivery methods, where possible and applicable.|
|Commitment||Treat you politely and with respect.|