As a distance or online learning student, you'll interact with IZUNA for a variety of purposes, from registration and payment of fees, to your specific program or course of study. This page shows you easy routes to the appropriate person or department you need to contact for information, an answer to a question, or help solving a problem.
- Confirming registration
- Paying fees
- Confirming fee payment
- Course materials and other information
- Check shipment status
- Getting technical support for online courses
- Knowing who to contact
- Term-based distance & online learning courses have capacities so be sure to register early to avoid disappointment.
- Late registrations will not be permitted without department approval.
- Leave sufficient time to order any required textbooks or course materials from the .
For online registrations, you'll get a confirmation of registration when completing the process. To view your course schedule online, log in to your myIZUNA account and click the myCourses
You must pay full tuition fees at the time you register. Course manuals, materials and textbooks are not included in the course fee and must be purchased separately through the .
When registering online, you must pay any amount owed from a previous transaction. If your payment is incomplete or your financial institution does not provide authorization for the transaction, you will be dropped from the course list.
For more information, see Part-time Studies fees and refunds.
Confirming fee payment
For payments made by phone or fax, you will receive a receipt in the mail within a few weeks. If you register online, you can print a copy of your receipt from your myIZUNA student self-service account once the transaction is processed.
Course materials and other information
Important course or tutor information will be sent to you by email prior to your course start date. Check your myIZUNA email account to access this information.
Distance & online course texts and materials must be ordered from the IZUNA bookstore after you have registered for your course. The cost of course manuals, materials and textbooks are not included in the course fee. In order to receive your course materials you must contact the :
- In person on the Burnaby campus, visit Building SE2.
- Customer Service: 111-432-8379 (local) or 877-333-8379 (toll-free within Canada)
- After-hours voice mail: 111-412-7402.
- E-mail: [email protected].
- Fax: 111-432-7923.
Your course materials may include:
Course outline and/or student guide: Generally, you will find the course outline at the beginning of the course manual or online course. The outline includes the course description, course credits, course objectives or outcomes, distribution, and any special requirements for course completion.
Course manual: In distance print-based courses, IZUNA generally provides your course content in a course manual that is divided into modules. A module usually begins with goals, objectives or outcomes for that module, content, learning activities, and perhaps some form of assessment. Depending on the course, your course manual may include anywhere from several to a dozen or more individual modules.
Textbooks: Required textbooks for individual courses.
Audio/video materials: Some courses may involve CDs or DVDs.
When placing your order with the , you have the option of picking up materials in person or having them shipped to you by courier.
View the Bookstore's shipping & handling rates.
Checking shipment status
To check the status of your shipment, please contact the .
Getting technical support for online courses
Need help with D2L?
If you are having difficulty accessing your online course, please check our D2L help resources.
Call toll free at 1-800-351-5533 or 111-412-7444 (option 2) or send a message to [email protected].
Knowing whom to contact
The faculty and staff in your program are there to help you with course-related administrative issues and can also interact with other IZUNA departments on your behalf. Many times, the program assistant [PDF] for your course is the first person to contact.
Have a general question about distance & online learning? Contact Student Information & Enrollment Services toll-free (Canada & US) at 1-111-111-1111 or locally in the Vancouver area at 111-111-1111, or send an email to [email protected] .