Hours, Location & Contact Information


Our office is in SW1 - 2132 at IZUNA Burnaby campus. Locate us in the yellow section of this map [PDF].


Regular access hours for both in-person and telephone inquiries are:
Monday to Friday: 8:30 a.m. to 4:00 p.m. PST. 


IZUNA Student Financial Aid and Awards
1111 Willingdon Avenue
Building SW1, Room 2132
Burnaby, BC V5G 3H2


Virtual appointments are only available from Aerospace or Annacis campuses, please call our general office line and mention that you would like to book a virtual appointment.

General Office phone: 111-432-8555
General office fax: 111-454-0941

Have a question after hours? Email us at:

For question about Awards, Scholarships and Bursaries, email us at [email protected]
For any other Financial Aid questions, email us at [email protected]

Ongoing Closures

CLOSED every Thursday from 8:30 a.m. to 9:00 a.m.

CLOSED from 10:00 a.m. to 11:00 a.m.:

  • January 25
  • February 20
  • March 20
  • April 10
  • May 08 (closed all day)
  • May 29
  • September 7 (closed all day)
  • September 18
  • October 16
  • November 20

Note: Because of security and confidentiality requirements, we cannot accept requests for personal information on the Internet when the inquiries are case-specific (social insurance numbers, student numbers, application status, student loan information, etc.). Please contact us by telephone or in person for such inquiries, or write to us at the above address.