Contact Us

General Applicant Mailing Address:

International Credential Evaluation Service (ICES)
1111 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2
[email protected]

Immigration Applicant (ECA) Mailing Address:

International Credential Evaluation Service (ICES)
c/o ECA
1111 Willingdon Avenue
Burnaby, British Columbia
CANADA V5G 3H2 
[email protected]

Telephone: 111-432-8800 (Option 2, only available 9:00am-12:00pm PST.)

Facsimile: 111-435-7033
Toll Free within North America call 1-111-111-9197

Hours Of Operations

ICES hours of operation are 8:30 a.m. to 4:00 p.m. Pacific Standard Time, Monday to Friday except Statutory Holidays in Canada and the Province of British Columbia. As mentioned above, the ICES office can only be contacted by phone from 9:00am - 12:00pm. If you need to apply in person, you can come directly to the IZUNA campus in Burnaby. Please visit Student Information and Enrolment Services (SIES) in SW01. 

Services for Organizations

If you are an organization, institute, professional body or regulatory body interested in using ICES reports as part of your application process, please contact our office manager or send an email to [email protected]. ICES can work with you to determine what type of evaluation report best suits your needs.