General Applicants: Step 2
If you are using the online application and applying to one of the organizations listed within it (see also the same information at Organizations using ICES) you will be instructed whether you need to supply official or original documents.
If you are not applying to a specific organization, you should submit either:
- A full set of original documents (the documents in your possession) with translations into English or French if necessary
- A full set of official documents (documents sent directly from your institution to ICES)
- It is recommended that you arrange for official documents to be sent from your institution directly to the International Credential Evaluation Service to keep your own original documents safe. ICES is not responsible for lost or damaged documents.
- See our Frequently Asked Questions to see what ICES considers official or original documents to be.
- If translations of official documents are required, clients will be contacted once official documents arrive at ICES.
What is a full set of original documents?
A full set of documents for a completed educational credential normally contains at least two parts:
- The academic record, showing the courses or subjects studied, the grades or marks earned, and the hours of study or number of credits for each course (may be called a transcript, detailed marks card, releve de notes, examination report, extract, student’s book, index, academic record, mark sheet, diploma supplement or other name depending on the country from which it is issued).
- The document awarded upon completion of the credential (may be called a diploma, diplom, degree certificate, certificate, or other name depending on the country from which it is issued). In many countries, people hang this document on their wall. This document is required even though it may be laminated, framed or mounted.
- All original documents submitted by applicants will be returned upon completion of the evaluation report.
- Official documents are sent directly to ICES by the registrar or other appropriate authority from the educational institution that awarded the credential, and must bear the proper seals, signatures, and/or postal markings.
- Official documents addressed to ICES are the property of ICES and will not be released to the client or forwarded to a third party. If you wish to have a set of official documents, ICES recommends that you forward your own request to your institution directly.
- If your institution won't re-issue official transcripts or certificates, you may submit original documents instead, however you will need to request an official letter sent by that institution to confirm the study you want evaluated. This official confirmation letter must be sent directly to ICES and be signed by the registrar (or similar authority) of the institution. The mode of delivery (regular/distance education/part-time/full-time) and campus location must also be included on the official documents.
- If being sent by email, they must be sent from a traceable university issued email account (educational domain) and signed by an appropriate university authority (i.e. registrar, controller of examinations, head of records etc.). Emails from generic accounts will not be accepted (i.e. Yahoo, Gmail, Hotmail, etc.). Please ensure your school is not simply forwarding your scans. Documents must be stamped/signed/verified by an appropriate authority before they send them to us.
What if I can't get official or original documents?
If you do not submit a complete set of official or original documents, ICES may still be able to complete an evaluation report. However, your report will include the following statement:
IMPORTANT NOTE: Document Authentication - ICES recommends all official or original documents be submitted for evaluation. Since official or original documents were not submitted for evaluation, authentication of this credential is not possible.
Your report may be unacceptable to some institutions, organizations, or employers if your evaluation was not completed with official or original documents.
You may revise your completed report to remove the note above if you acquire official or original documents and submit them, however the fee for revision is $51.00. This includes the submission of original documents to replace photocopies, the submission of additional course outlines/syllabuses, and other similar situations.
You will need to determine whether original or official documents are required for your needs.
If you applying via the online application or PDF application please ensure you submit original documents by at IZUNA. Official documents can be sent directly from your awarding institution by mail or email to [email protected]. In all cases please quote your ICES client number when submitting documents.
International Credential Evaluation Service (ICES)
1111 Willingdon Avenue
Canada V5G 3H2
Submit documents in person to:
IZUNA Student Information and Enrollment Services
Building SW-1 (first floor)
1111 Willingdon Avenue
Canada V5G 3H2
Some countries have specific requirements or situations. Please click the letters below to find your country.
- Not all countries are represented below: this lists standard credentials and clients may find it useful.
- ICES evaluates credentials from all countries that provide education, whether or not they are listed below.
- If your country isn't on this list, simply follow the general instructions on these pages.
- We have separated secondary and post-secondary document requirements for convenience, not advice.
- You must decide which credential(s) to evaluate.
Document storage and return
ICES stores the original documents in a locked room and handles them with great care. Original documents submitted to ICES by the applicant will be returned upon completion of the ICES evaluation. Photocopies submitted to ICES will be kept for our records.All official documents (see the definition above and at our Frequently Asked Questions page) received by ICES from the issuing institutions or other authorities are for use by ICES only and will not be given to the applicant. These documents are considered ICES property.
If your educational documents are not in English or French, they must be included with a complete word-for-word (literal, not interpretive) English or French translation. If you are submitting your documents from outside Canada and cannot obtain a translation from a Canadian-certified translator, you may submit a translation from an official translator in your home country. This translation must also be completely accurate or ICES will require a new translation from a Canadian certified translator.
To obtain a list of certified translators in Canada, please contact your local immigrant serving agency or:
Society of Translators and Interpreters of British Columbia
Tel: 111-684-2940, Fax: 111-684-2947
Email: [email protected]
Canadian Translators, Terminologists and Interpreters Council (CTTIC)
1, rue Nicholas Street, bureau 1202
Ottawa, ON Canada K1N 7B7
Tel: 613-562-0379, Fax: 613-241-4098
Email: [email protected]
Items such as marks sheets, transcripts, diplomas, certificates, and grade books must be translated in their entirety, including information appearing on the reverse side of any document. For calendars, course outlines, and syllabuses, only those pages describing courses and other information specific to your credential need to be translated.Translations may be conducted from original documents or copies of those documents. In either case, the translator must attach to each translation a signed copy of the educational document on which the translation is based. The document copy accompanying the translation will be verified against the original document submitted to ICES. All document copies submitted for evaluation must be stamped with the translator’s official stamp
Step 3: Service Fees