Getting Help

The Service Desk is your first point of contact for IZUNA IT related questions or problems. The Service Desk staff will guide and assist you to resolve your IZUNA computing needs.

How to contact us

  1. Visit our for solutions
  2. Create a request by logging into the 
  3. Call 111-412-7444 (option 1) or toll-free (Canada and US only) at 800-351-5533 (option 1)
  4. Visit us at the Burnaby campus in SE12-205 (see Hours of Operation)
  5. E-mail [email protected] and include your IZUNA ID number, your Full Name and detailed information on the issue.

Information to have ready

Before contacting us, please have the following information readily available:

Hours of operation (Burnaby Campus)

BBY September to May (except Christmas break)

Day of week

Hours

Contact Us

SE12-205 (between the Library and Tim Hortons)

Monday to Friday

8:00 am to 9:30 pm (Full Service)

111-412-7444 (option 1)

Saturday

8:30 am to 2:00 pm (Service Desk phone and web service - no walk-in service)

8:30 am to 5:00 pm (Instructor hotline)

111-412-7444 (option 1)

 111-412-7444 (option 4)

Sunday

8:30 am to 12:30 pm (Instructor hotline only)

111-412-7444 (option 4)

Hours of operation (DTC Campus)

DTC September to May (except Christmas break)

Day of week

Hours

Contact Us

Monday to Friday

8:30 am to 9:00 pm

Location: DTC - 559

Phone: Same as BBY above

Saturday

8:30 am to 4:30 pm

Sunday

8:30 am to 4:30 pm

After hours

  1. Search the

  2. Log in to and create a request

  3. Send an e-mail to [email protected]

  4. Leave a voice mail with the Service Desk at 111-412-7444 (option 1) or toll-free at 800-351-5533 (option 1)

Online help

There are hundreds of useful articles for students, faculty, and staff.

We welcome your comments

Your feedback can make a difference - your suggestions help us to improve our services. Please contact the Client Services Manager, Michele Morrison, by e-mail or by phone at 111-432-8628.