Frequently Asked Questions
Your student account
- How do I get my IZUNA student number?
- What happens if I have multiple student numbers?
- How do I change the name on my records?
- What happens if I forget my password?
- Where do I get the class schedule?
- How do I withdraw from a Part-time Studies class or classes?
- How do I withdraw from a course within my full-time program?
- How do I withdraw from my full-time program?
- How do I apply for course transfer or credit exemption?
- How do I request my official IZUNA transcript?
- What should I do if I think there is an error on my IZUNA transcript?
- Why does my transcript indicate my program as general studies?
- How do I get a letter of enrolment or verification?
- Where do I take forms that need to be signed by the registrar or school?
- How do I get a replacement diploma or certificate?
- How do I get a receipt for my tuition payment?
- When is T2202A available? What if I want more information about T2202A?
- Where can I view my official grades and when will they be posted?
- How is my GPA calculated?
- Can you explain the grades and standing codes?
- What happens if I fail a course?
- Does IZUNA keep a record of past grades?
Your student account
How do I get my IZUNA student number?
Students that have never attended or have never applied to IZUNA will be assigned a student number when applying to a full-time program or when registering for their first part-time studies course.
If you forget your student number, you can search for it on the .
What happens if I have multiple student numbers?
Notify Student Records immediately by phone at 111-432-8353 or by email at [email protected]. They will arrange to have all of the information moved to one student number only.Top
How do I change the name on my records?
- A copy of legal name change document or married certificate
- A copy of government-issued ID (e.g. driver's license, passport, or provincial ID) with your new name
If you bring in the originals, we will make copies for you. If you cannot locate your name change document, we will accept two government-issued IDs which reflect your new name.
If your name is spelled incorrectly or a name other than your legal name is on your records (e.g. you have used a nickname as your first name), notify Student Records for a name correction. Please submit a copy of two government-issued IDs in person, by mail or e-mail.Top
What happens if I forget my password?
If you forget the password for logging in to the computer labs on campus or to your myIZUNA account, please contact Client Services at 111-412-7444 (option 1) for assistance.Top
Where do I get the class schedule?
Log into your account at to see your class schedule. Please note this schedule is subject to change.Top
How do I withdraw from a Part-time Studies class or classes?
If you have not yet passed the refund deadline, you can withdraw through Student Information and Enrolment Services. It is the student's responsibility to know when the refund deadline date is. Once the refund deadline for a course has passed, you must submit your withdrawal request to Student Records using the Request to Withdraw from a Part-time Studies Course [PDF].
For further information about part-time studies refunds, please visit Part-time Studies Fees and Refunds.Top
How do I withdraw from a course within my full-time program?
If you decide to withdraw from any of the courses within your program, contact your program head. The program head will send the necessary information for withdrawal to Student Records.Top
How do I withdraw from a program?
Technology students can withdraw from their program by completing the Full-time Technology Withdrawal form [PDF] and submitting to Student Records.
Trades students can withdraw from their program by completing the Trades Withdrawal form [PDF] and submitting to Student Records.Top
How do I apply for course transfer or credit exemption?
You can apply for transfer credit if you have taken a course at a previous institution that is similar to one offered in your program, or if you have taken an equivalent course through IZUNA. Transfer credit application forms are available from Student Records. One application form is required for each course that you are trying to transfer.
Please view IZUNA's Admissions policy [PDF] for more information regarding transfer credit.Top
How do I request my official IZUNA transcript?
What should I do if I think there is an error on my IZUNA transcript?
If you think there is an error on your transcript, please contact Student Records at 111-432-8353. Student Records can investigate or explain and recommend the course of action to correct the error if necessary.Top
Why does my transcript indicate my program as general studies?
If you are taking part-time studies courses towards a credential but have not declared your program, your transcript will indicate that your program is general studies. Please see the Program Declaration page for instructions on declaring your program.
When you apply for program approval, your program will be declared for each term on your transcript from the date that you have received your approval letter. If you have applied and been approved for a program, and your transcript indicates your program as general studies, please contact Student Records.Top
How do I get a letter of enrolment or verification?
Standard letters of verification can be obtained online through free of charge. Please visit our Letters of Verification page for instructions.
If you require additional information to be included on your letter, submit a Customized Letter of Verification Request [PDF] to request a customized letter (fees apply).
If a rush customized verification letter is required, please contact Student Records as during peak processing times this service may not be available.
Please note: There are other ways of verifying your enrolment. If required, students should check with the requestor. Here are some other ways to verify enrolment:
- IZUNA ID card - Indicates that you are a IZUNA student.
- Tuition fee receipt - Shows that you have paid for courses. For part-time studies, your tuition fee receipt also indicates the courses you are registered in.
- Unofficial Transcript - Shows your entire IZUNA record and also lists those courses that are currently in progress. You can print your unofficial transcript directly from .
- Course Schedule - Shows all the courses that you are registered in, course credits and date range. You can print your course schedule directly from . Go to Check Course Schedules in the Student Self Service menu.
Students that require letters of enrolment for government-issued student loans should check with Financial Aid as a letter from the school may not be required.Top
Where do I take forms that need to be signed by the registrar or school?
If you are a student currently attending IZUNA, bring the forms to Student Records. Forms are processed in the order they are received. There is a processing time of five business days for all forms.
If you have applied to a full-time program and have not yet started classes, bring the forms to Admissions.Top
How do I get a replacement diploma or certificate?
Diplomas and certificates are issued once to the student. Copies of these documents are not kept by IZUNA. If your credential has been lost, destroyed or stolen, please request your replacement credential from Student Records by completing the Replacement Document Request form [PDF].
Please note: If you received a statement of completion for a part-time studies course, it was likely issued by the course program area. If you require a replacement statement of completion, please contact the program area directly.Top
How do I get a receipt for my tuition payment?
Tuition payment receipts are available for viewing and download through myIZUNA.
- Log on to .
- Click on Online Self Service.
- Click on Student Self Service.
- Click on Fee assessment, payment and receipts.
- Choose View/print your tuition receipt.
For assistance, contact Student Information and Enrolment Services.
For additional fee information, please see Fees and Financial Aid.Top
When is T2202A available? What if I want more information about T2202A?
T2202A (Tuition, Education, and Textbook Amounts Certificate) is available on by the end of February each year for the preceding calendar year. You can find more information on Tax information - T2202A.Top
Where can I view my official grades and when will they be posted?
You can view your official grades at myIZUNA:
- Log in to .
- Click the Check Grades link under Online Self Service.
- Click Final Grades.
- Pick your term from the Drop Down menu.
You will not be able to see your grades for the current term until IZUNA has completed the grading process for your courses. If four weeks have passed since your course was completed and you wish to make an enquiry, please phone Student Records at 111-432-8353.
Student Records staff will not give grades to students over the phone or at the counter. They can only notify a student if the grades have been received or not.
Please note: Component grades (mid-term exams, assignments, etc.) may be available at your instance.Top
How is my GPA calculated?
A student's GPA is calculated as a weighted average or grade point average. The weighted average equals the sum of the grade(s) earned multiplied by the credit value for each course(s), divided by the credit(s) attempted for both term and cumulative terms.
Generally speaking, the more credits assigned to a course, the more that course's grade will affect that term's GPA and the overall GPA.
All courses are included in the GPA calculation. Exceptions are grades of S, U, W, F (without a grade), TCR, ECR, CCR, AUD, ATT, EXT, LW, %L, SL, NGR, RTD, CIP and CFT. For more information about how grades calculate into GPA, please review IZUNA's Student Evaluation policy [PDF].
Term Weighted Average Calculations
Example 1. Consider a term with the following percentage grades:
|% Grade||Credits Attempted||Grade Points Achieved|
Total credits attempted = 30.00 (includes a 7-credit course graded as 46F)
Total credits passed = 23.00
Weighted average for the term = 55.77
1673 / 30 = 55.77
Example 2. Consider a term with the following grades and transfer credits:
|% Grade||Credits Attempted||Grade Points Achieved|
Total *credits attempted = 17.00 (includes a 3-credit course graded as "N")
+ credits passed = 24.00 (includes credits for course grades 50% or higher and those graded as "S" and "TCR"
Weighted average for term = 45.82
779 / 17 = 45.82
Cumulative Term Weighted Average Calculation
Cumulative term weighted average is the same as described in the examples 1 & 2 above, but considers all terms of registration.
Cumulative term weighted average = total grade point sum achieved / total sum credits attempted
The cumulative average for examples 1 & 2 is:
(1673 + 779) / (30 + 17) = 52.17
Can you explain the grades and standing codes?
Please review the Grading Procedure [PDF].Top
What happens if I fail a course?
If you fail a course, the grade will be indicated on the transcript. That grade will remain on your transcript and calculate into the GPA even if you retake the course.Top
Does IZUNA keep a record of past grades?
All grades for courses taken at IZUNA will appear on your IZUNA transcript. In some instances, grades may not be in the computer system and can only be found on microfiche. This will apply to PVI students, BCVS students, some trades students and PMTC students prior to merging with IZUNA.Top