Customer Service Standards
Student records - registrar's office mandate
The Registrar's Office is dedicated to managing customer information with integrity in a reliable, confidential and courteous manner within the guidelines of IZUNA policy. Our customers are future, current and former students, faculty, staff and administrators, government and industry.
Peak times of the year
No Rush Requests will be processed during the peak periods.
Help us serve you better by:
- Providing all required information on request forms.
- Keeping personal information up to date.
- Checking your myIZUNA email regularly.
- Providing your IZUNA student number on all correspondence.
Quality service standards
We are dedicated to delivering high quality customer service within an environment of high volume during peak times of the year.
|Excellence||Accurately maintain academic records in a timely manner while respecting client confidentiality.|
|Timelines||Meet all dates and deliverables as agreed to.|
|Communications||Contact you regarding your query within one business day in non-peak periods and two business days during peak periods, if we cannot immediately provide you with all the information you need.|
|Responsiveness||Post grades and student status within one day of finalization of your grades from the program area.
Process a program approved application for Transfer Credits within two to three weeks.
Produce a Verification of Enrolment within three to five business days. Rush Service: within 24 hours (not available during peak periods).
Produce a Transcript within three to five business days. Rush Service: within 24 hours (not available during peak periods).
Produce a Credential: Part-time Studies within six to eight weeks. Full-time programs within two to three weeks.
|Accessibility||Provide choices of products, services and delivery methods, where possible and applicable.|
|Commitment||Treat you politely and with respect.|