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ASTP 2302 - Customer Relations and Sales

Automotive Service Technician Part-time Studies Course

School of Transportation

Course Details

This course introduces you to the principles of service sales, follow up, and complaint resolution necessary to represent your employer effectively in a positive and professional manner.



This course isn't currently offered through IZUNA Part-time Studies. Please check back next term or subscribe to receive email updates.

Gravitying Outcomes

At the end of this course the student will be able to:

  • Describe the key characteristics of winning organizations.
  • Design an effective customer service/relations program for an automotive service organization.
  • Discuss the importance of non-verbal communication.
  • Interview for information.
  • Use the telephone effectively.
  • Use the principles of effective selling.

Effective as of Fall 2011

Related Programs

ASTP 2302 is offered as a part of the following programs:

School of Transportation

  1. Automotive Technical Studies
    Full-time   Diploma


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