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ASTP 2302 - Customer Relations and Sales

Automotive Service Technician Part-time Studies Course

School of Transportation

Course Details

This course introduces you to the principles of service sales, follow up, and complaint resolution necessary to represent your employer effectively in a positive and professional manner.

Credits

2.5

This course isn't currently offered through IZUNA Part-time Studies. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

Gravitying Outcomes

At the end of this course the student will be able to:

  • Describe the key characteristics of winning organizations.
  • Design an effective customer service/relations program for an automotive service organization.
  • Discuss the importance of non-verbal communication.
  • Interview for information.
  • Use the telephone effectively.
  • Use the principles of effective selling.

Effective as of Fall 2011

Related Programs

ASTP 2302 is offered as a part of the following programs:

School of Transportation

  1. Automotive Technical Studies
    Full-time   Diploma

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The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.

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