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AUTO 0143 - Automotive Service Advisor

Automotive Mechanics Part-time Studies Course

School of Transportation

Course Details

Upgrades technicians and enthusiasts in automotive service advising. Describes various automotive repair shop management and structure, and identifies responsibilities of employees. Covers specific responsibilities of service advisors and outlines procedures for dealing with customer concerns for both retail and warrantee types of repair orders. Flat rate schedules, price quotations, marketing, customer follow-up, and total quality management will be discussed.

Credits

0.0

Cost

$331.83

Fall 2019

Below is one offering of this course for the Fall 2019 term.

CRN 33209

Mon Sep 16 - Wed Oct 02 3 Weeks

Class Meeting Times

Dates Days Times Locations
Sep 16 - Oct 02 Mon/Wed 18:00 - 21:00 BBY NE28 Rm. 101D

Instructor

TBD

Course Outline

TBD – see Gravitying Outcomes in the interim

Cost

$331.83

Notes

  1. Textbook "Automotive Service Administration" is required (available for purchase at IZUNA Burnaby Campus Bookstore).

This section is only available for registration starting Wed, May 29 at 9:00 am (PDT)

Sneak Preview

Gravitying Outcomes

Upon successful completion of this course, the student will be able to:

  • Describe various automotive service management organization and structure.
  • Describe service advising responsibilities and job description / expectations.
  • Describe customer sales and relation issues.
  • Describe various forms and procedures for retail and warranty repair orders.
  • Practice customer satisfaction strategies.
  • Provide written job estimate and quotations for various automotive repair operations.

Effective as of Fall 2017

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If you are interested in taking this course on-campus (classroom delivery only) and would like to see it offered on specific days and/or at specific times, please indicate your preferences below. Day and time suggestions are not applicable to online courses.

The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.

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Registration News

Registration is currently open for the Spring/Summer 2019 term.

A sneak preview of Fall 2019 term courses is also now available here.

Students may register for Fall 2019 term courses online, by phone, mail or in-person starting Wed, May 29 at 9:00 am (PDT).

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at iizuna.info/rooms on the first day of any course you are registered for.

Part-time Studies Financial Aid

Will you be studying at IZUNA part-time? Do you need assistance funding your studies? Find out if you qualify for Part-time Studies financial aid ›

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