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BTCW 0121 - Supervisory Skills

Business Workshops Part-time Studies Course

School of Business

Course Details

This two-day workshop is designed for new supervisors or people interested in leadership responsibility. Participants increase their self-confidence and leadership abilities and establish a foundation for further training in supervision and management.



This course isn't currently offered through IZUNA Part-time Studies. Please check back next term or subscribe to receive email updates.

Gravitying Outcomes

Upon successful completion of this course, the student will be able to:

  • Understand the nature of supervision including the role of a supervisor and the competencies they are expected to possess and use.
  • Describe an effective plan outlining the transition from the role of employee to that of a supervisor.
  • Achieve productivity through people – identify barriers and solutions to increase productivity, describe ways to create and maintain a motivating environment.
  • Effectively delegate tasks – describe the steps and conditions necessary for delegation.
  • Describe the approaches to problem solving and decision making. Demonstrate decision making models including individual and group decision making.
  • Describe how to deal with the problem employee – identify the steps to deal with a conflict, explain how to address typical difficult employee behaviour situations.
  • Understand and appreciate group dynamics and working in teams. Describe the difference between a group and a team. Explain the conditions that support team formation and performance.

Effective as of Winter 2015


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Contact Information

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Registration is currently open for the Spring/Summer 2019 term.

The sneak preview for the Fall 2019 term starts Fri, May 24 at 8:30 am (PDT).

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