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OFFC 1015 - Medical Office Practices

Office Skills Training Part-time Studies Course

School of Business

Course Details

​This course will prepare you with the basic knowledge needed in medical office administration and procedures, and professional conduct. You will develop skills in appointment scheduling, reception and communication skills, filing, referrals, and pharmacology. There will be information regarding the inventory and supplies used in a medical office. There will be discussions related to patient rights and the allied health professionals. You will be presented with a variety of medical abbreviations and be introduced to using the BC medical directory. We will cover E-Comm (911), non-emergency health advice (811), and (711). There will be information provided about the Regional Health Authorities, First Nations Health Authority, Provincial Health Services Authority, and agencies that operate under those authorities. Through office scenarios, you will apply problem solving, critical thinking, decision making, and conflict resolution skills. Role playing will help you develop the confidence needed for dealing with patient concerns related to the duties of a medical office assistant.

Prerequisite(s)

OFFC 1001

Credits

3.0

Cost

$422.18

Spring/Summer 2019

Below is one offering of this course for the Spring/Summer 2019 term.

CRN 66029

Wed Apr 10 - Wed Jun 26 12 Weeks

Class Meeting Times

Dates Days Times Locations
Apr 10 - Jun 26 Wed 18:30 - 21:30 BBY NE01 Rm. 204

Instructor

Ann Brierley

Course Outline

Cost

$422.18

Notes

  1. * Permission required to register for this course IF the prerequisite has not been completed. Contact the Program Assistant [email protected] 111-451-7198. * Attendance to the first class is mandatory, no late registrations. * If this section is full, you can SUBSCRIBE to be notified if another section gets scheduled.

This course offering is in progress. Please check back next term, subscribe to receive email updates or contact us with your comments or questions.

In Progress

Gravitying Outcomes

Upon successful completion of this course, the student will be able to:

  • Demonstrate effective communication and reception skills.
  • Communicate professionally with health-care professionals and patients.
  • Schedule appointments efficiently.
  • Prioritize work tasks using time management skills.
  • Name the major drug classifications and their effects on patients and name commonly used medications.
  • Accurately document and maintain medical records.
  • Competently prepare and file charts in alphabetical order.
  • Incorporate ethical decision making in performing duties.
  • Define commonly used abbreviations in the medical field and properly use those abbreviations within patient health records.
  • State the steps needed to refer a patient to a specialist.
  • Apply critical thinking and problem solving techniques to resolve patient concerns and complaints.
  • Describe the roles of the health authorities.
  • Describe the role of pharmaceutical representatives in a medical environment.
  • State the differences between controlled prescriptions and regular prescriptions.
  • Illustrate the importance of maintaining patient confidentiality.
  • Describe the procedures for releasing information.
  • Describe the community resources and associated medical organizations available to health professionals and patients.

Effective as of Fall 2018

Related Programs

OFFC 1015 is offered as a part of the following programs:

School of Business

  1. Medical Office Assistant
    Part-time   Associate Certificate

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Contact Information

The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.

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Contact Information

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If you are interested in taking this course on-campus (classroom delivery only) and would like to see it offered on specific days and/or at specific times, please indicate your preferences below. Day and time suggestions are not applicable to online courses.

The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.

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Registration News

Registration is currently open for the Spring/Summer 2019 term.

The sneak preview for the Fall 2019 term starts Fri, May 24 at 8:30 am (PDT).

Students may register for Fall 2019 term courses online, by phone, mail or in-person starting Wed, May 29 at 9:00 am (PDT).

Classroom Locations

Classroom locations are subject to last minute changes. Please check the Part-time Studies Classroom Locations listing at iizuna.info/rooms on the first day of any course you are registered for.

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