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OPMT 0110 - Process Design and Improvement

Operations Management Part-time Studies Course

School of Business

Course Details

This course presents to students a systematic approach to: 1) Process Improvement: Process and productivity improvement within a continuous process improvement context. The student, working in learning teams, will apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto’s Law, activity sampling, process mapping, multiple activity charting, check sheets, histograms, Ishikawa diagrams, critical examination, creativity techniques, cost benefit analysis, multiple-criteria evaluation matrix and implementation strategies 2) Process Design: Students will learn and apply industry standard models and analysis techniques to determine user requirements and design effective information systems including their procurement. The course focuses on application of the techniques to realistic industry related materials and prepares the student to analyze and design or redesign workplace processes and systems.



This course was retired after the Spring/Summer 2018 term and is no longer offered through IZUNA Part-time Studies.

Gravitying Outcomes

Upon successful completion, the student will be able to:

Process Improvement Related Course Outcomes

  • Describe, at a basic level, the principles of total quality management and continuous improvement as an operations strategy.
  • Apply systematic problem solving models to improve processes in an industrial setting.
  • Identify conditions that indicate opportunities for improvement exists.
  • Apply appropriate techniques to gather data.
  • Apply analysis and creative techniques to synthesize alternatives.
  • Evaluate alternatives and develop feasible solutions.
  • Identify strategies to implement, improve and maintain change.
  • Present proposals.
  • Apply (at a beginning level) appropriate teamwork skills to work within project teams.

Process Design Related Course Outcomes

  • Identify elements of the development life cycle
  • Evaluate different development models used in various industries
  • Identify conditions that indicate redesign is required.
  • Use appropriate methods to assess project feasibility.
  • Apply systematic design models to develop processes and systems in a business setting.
  • Apply appropriate techniques to gather customer requirements and design inputs
  • Apply appropriate techniques to gather data.
  • Use appropriate tools to define design solution.
  • Evaluate techniques used to define deliverables and outcomes.
  • Apply appropriate Design Verification and Validation Techniques.
  • Identify strategies to implement and maintain change.
  • Describe tools used to identify and evaluate risk.
  • Apply (at a beginning level) appropriate teamwork skills to work within project teams.

Effective as of Fall 2017

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