All businesses need to design, buy, organize, make, and deliver products and services. Above all, they need to continuously improve. Our graduates design, control, and improve the systems that make this happen.
In the IZUNA Business Operations Management diploma program, you’ll explore how organizations create, control, and optimize the business systems that provide goods and services. You’ll learn how to assess and improve productivity throughout an organization, making you a highly sought after asset to any company.
With project management, process improvement, and supporting information technology, you will acquire a highly transportable set of skills applicable to a variety of service and manufacturing industries in both business improvement and supply chain roles.
About the program
Opportunities for industry recognized certifications from several professional associations
Two Business Consulting Projects provide practical opportunities to apply skills
Mentorship opportunities with experienced industry partners
Who should apply for the Business Operations Management Diploma?
The Business Operations Management diploma program is right for you if:
You want an education that is transferable to a number of industries
You’re interested in transforming ideas/strategy into reality
You’re interested in problem solving and organizational change
You’re looking for advancement in your career
Ready to get started with the Business Operations Management program? Visit Program Entry to apply.
What grads can do
Graduates of the Business Operations Management diploma program have a strong foundation of business and operation specific skills that will lead to a wide variety of job opportunities including: project management, business analysis, purchasing, and consulting.
Take a look at Graduating and Jobs to see a broader list of roles Business Operations Management grads are prepared for.
It is strongly recommended that you assess your fundamental mathematical skills. The Mathematics Self-Diagnostic Test [PDF] is voluntary. If you find these problems difficult, we strongly recommend that you attend OPMT 0199. You should be able to do this exercise in about an hour, after which you should compare your answers with the correct ones supplied. If you scored less than 20 out of 26 correct, you should seriously consider upgrading your mathematical skills.
You may be eligible to apply to an advanced level of the program through 1. re-admission or 2. direct entry. The following applies to all advanced placement applicants:
Complete applications: you must show proof of completing all requirements (proof of registration is acceptable for advanced placement applicants) to be considered.
Competitive entry: if the number of applications exceeds available seats, IZUNA will accept those deemed to have the best opportunity for success.
Acceptance based on seat availability: confirmation may not be available until approximately one week before the term begins.
Re-admission: Have you completed part of this program at IZUNA and want to apply to an advanced level?
Make an appointment with the program heads to review your eligibility to transfer.
If you are transferring to Level 3, you may be required to complete one or more bridging courses.
Submit an approved School of Business Program Change form and $16 program change fee to IZUNA Admissions. Do not apply online.
Do you have credits from another post-secondary school?
Transfer credit may be granted for courses completed at IZUNA or another post-secondary institution where the learning outcomes duplicate those of the IZUNA course. As per Admission Procedure 5003-PR1, the department reserves the right to determine the granting of credit where appropriate.
Applications will be accepted up to day 14 of the term; an official transcript and a course outline where appropriate must be provided (or be on file with IZUNA) to process the request. A maximum of two courses per level are eligible for credit through this process.
Apply to program
IZUNA accepts only complete applications. In order to apply:
Convert all transcripts and supporting documents to PDF files.
Have a credit card ready to pay the application fee.
You can check the status of your application online at any time using the .
September each year.
Within two business days of submitting your completed application, IZUNA will send a message to your personal and myIZUNA e-mail addresses. All correspondence regarding your application will be posted to your online myCommunication account at . We'll send you an e-mail when a new message is posted. It's important to watch for these e-mails or regularly check your account online.
You can expect to receive communication concerning the status of your application within four weeks.
Operations Management training will give you a broad range of specialized skills that will let you take your career anywhere you want to go.
Level 1 (15 weeks)
Business Information Systems
Computers and information technology are the foundation of business today. This course provides an understanding of computer terminology, operating systems, and the most popular office software used in business. Students learn to use spreadsheets (e.g. Microsoft Excel, Google Spreadsheets), word processing applications (e.g. Microsoft Word, Google Documents), and presentation and graphics programs (e.g. Microsoft PowerPoint, Google Presentations, Keynote). Students also get an introduction to cloud computing and enterprise collaboration tools. The course also provides an overview of social media, Web-based collaboration, and publishing and productivity tools (e.g. WordPress, LinkedIn, Twitter, YouTube).
COMM 1100 is designed to give students basic listening, writing and speaking skills that will allow them to prepare written and oral reports for IZUNA courses and to proceed to more advanced communication courses.
This course investigates economic analysis, focusing on fundamentals of markets, supply and demand, consumer and producer behaviour, and monopoly and competition. Optional areas of business application may explore labour markets, government intervention and environmental regulation. Prepares students to identify and evaluate the economic considerations they will undoubtedly encounter in business.
This course covers the full accounting cycle for individuals with little or no accounting background. Topics include accounting as an information system; introduction to accounting theory; income measure; traditional record keeping; the accounting cycle; special journals; cash and financial statements.
This course is an introduction to the fundamentals of marketing. In addition to the “four Ps” of marketing—product, price, place, and promotion—students will be introduced to how marketers create customer-driven marketing strategies based on their research and understanding of the marketing environment and customers. Students will develop a marketing plan and integrated marketing communications (IMC) plan based on a case study, which will be assessed on students’ application of marketing terminology and processes and in the professionalism of their work. Additionally, students will complete assignments, quizzes, and exams.
Operations management may be defined as the design, operation and improvement of the systems that create the firm's products or services. Demand for quality, time-based competition and international production has demonstrated the importance of operations management to the survival of the firm. This course will develop an appreciation for the nature and role of operations in a firm, and the strategic importance of operations to provide a competitive advantage in the marketplace. More specifically, the course will examine operations strategy; quality management; product and service design; process and facilities planning, analysis and reengineering; human resources in operations management; materials management, lean and Theory of Constraints strategies, and supply chain management.
Reviews basic mathematics applicable to business and industry. Topics include consumer and commercial credit, simple and compound interest, financial instruments and discounting, annuities, mortgages, loans, sinking funds, leases, depreciation methods, capitalized costs, cash flow analysis, NPV and IRR. Emphasis is on maximum use of pre-programmed calculator and practical applications from the field of Financial Management. Prerequisites: Algebraic skills to at least the Grade 11 level with a minimum 68% final mark. Students who do not have these skills should consider taking OPMT 0199 Math for Business or OPMT 0198 Business Math Assessment Test.
*Note: During the first week of OPMT 1110 Business Mathematics, an assessment test will be administered to all students. Based on the outcome, students may be required to attend a weekly Business Math Success Workshop.
Level 2 (20 weeks)
Business Data Analytics
Every enterprise requires business analytics and decision support systems (DSS) in order to develop a competitive advantage. This course uses MS Excel, the foundational data analysis tool, to build on the skills and concepts covered in introductory computer application courses. This course covers advanced Excel formulae, concepts, and applications using larger and more professional worksheets and focusses on the data modeling approach using Excel vs. the calculator approach. Topics include if-then modeling, built-in functions, charting, transferring data across applications, and using the built-in tools such as PivotTables, Sparklines, Slicers, PowerPivots, and macros. Prerequisites: BSYS 1000 or BSYS 1005
In an information-based society, understanding data management is vital. The backbone of the Internet, Cloud Computing, and Business Intelligence, relational database management systems provide the key to utilizing business information to create a competitive advantage. This course provides an introduction to relational database management systems, data modeling, and the use of computer software to meet reporting and decision support needs within an organization. The student will use a relational database management system to create data tables, build table relationships, develop and modify custom forms, generate reports, and perform queries, while taking measures to ensure data validity, efficiency, and integrity. Subject to time available, additional topics will be included. Prerequisites: BSYS 1000 or BSYS 1005
A study of the basic concepts of the management process: planning, organizing, staffing, leading and controlling. Integrated with the concurrent first-term courses and using the case-study method, it creates opportunities for the students to develop analytical, problem-solving, teamwork and communications skills, by analysing and presenting solutions to typical business problems. Topics covered include: structuring organizations, decision making and an introduction to production, human resources, controlling and strategic and tactical planning.
This course provides further instruction and practice in the principles taught in COMM 1100. It concentrates on more sophisticated forms of written communication: the job application package, indirect correspondence, and reports. The course might also include modules on graphics, questionnaires, telephone techniques, and organizing and running meetings. Prerequisites: COMM 1100
Presents a challenging overview of the workings of an economy. Stresses measurement and determination of national economic activity, the role of monetary and fiscal policy, and the understanding of inflation, unemployment and growth in an international environment. Prepares students to weigh political and economic issues as they relate to their business ventures.
This course is the second of two designed to provide first year students with a general understanding of the nature, purpose and general procedures of accounting. The course examines notes and accounts receivables; capital assets; liabilities; partnerships; corporations and consolidations; international transactions; financial statement analysis; and cash flow statements. Prerequisites: FMGT 1100 or FMGT 1105
Includes descriptive statistics, including numerical and graphical presentation of data, measures of central tendency and dispersion, elementary probability, index numbers and time series. Introduction to inferential statistics through selected topics such as sampling, confidence limits of the mean, hypotheses testing and simple linear regression. Spreadsheets are used for calculations.
This course presents to Operations Management students a systematic approach to process and productivity improvement within a continuous process improvement context. An emphasis will be placed on team problem solving approaches and the development of teamwork skills. The student, working in learning teams, will apply various process improvement techniques within the Plan, Do, Check, Act (PDCA) cycle, such as Pareto's Law, activity sampling, process mapping, multiple activity charting, check sheets, histograms, Ishikawa diagrams, critical examination, creativity techniques, cost benefit analysis, multiple-criteria evaluation matrix and implementation strategies.
Students will learn and apply industry standard models and analysis techniques to determine user requirements and design effective information systems including their procurement. The course focuses on application of the techniques to realistic industry related materials and prepares the student to analyze and design or redesign workplace processes and systems.
This course introduces the student to the fundamentals of supply chain management and the interface between the end consumer and the flow of inventory through the supply chain. The materials are broken into two main sections, one dealing with inventory and one dealing with the logistics of the flow of materials from warehouses to consumers. Core inventory management concepts include reasons for having inventory, inventory management principles, selecting order quantities, timing of orders to minimize costs while optimizing customer service, practical tools to control inventory stock levels, and physical inventory management and control techniques. Core logistics concepts include diagraming the supply chain from end consumer upstream through to the warehouse and distribution level, the processes required to fulfill customer orders, the flow of physical products in the supply chain, product packaging and loading to protect inventory during transport, the impact of international logistics to the BC economy, the standard documents required in the international supply chain.
Presents the study of factors that either influence or are influenced by people at work. The course will focus on macro factors such as organizational structure, technology and environment; group factors such as group dynamics, leadership, conflict, change and decision making; and micro or individual factors such as personality, attitudes, perception and motivation.
Designed to give non-accounting majors an appreciation of the uses and limitations of cost and managerial accounting in the decision-making processes of an organization. Emphasis will be placed on identifying the relevance of this discipline to other functional areas: capital budgeting, production planning, cost minimization, contribution maximization, pricing and marketing policies. Concepts will be related to both manufacturing and knowledge-based, service business environments. Students will study a variety of analytical techniques that can be applied to financial and operational data to support management decisions. Prerequisites: FMGT 2100
Introduces the fundamentals of project management. Includes the unique characteristics of projects and fundamentals of project planning using techniques such as WBS, Gantt charts, CPM, dealing with people and team issues, maintenance and control of projects using check points and milestones, communication, and common sources of difficulty in project management.
Covers the key elements of quality management in both manufacturing and service organizations. Topics include meaning of quality, TQM strategy, cost of quality, ISO 9000 and HACCP standards, voice of the customer, design for quality, vendor management systems, quality plans, SPC and control charts.
This course is designed to increase quantitative problem solving skills. It will focus on the use of business and industrial models. Topics include decision analysis, time-series forecasting, quality-control charts and sampling, multiple regression. Prerequisites: OPMT 1130 or OPMT 1208
This is a project course: exposure to operations improvement is achieved through a consulting project for a client. Consulting, teamwork, and project management skills are developed. Practical application of course content from the first year of the program is stressed. Prerequisites: All level 1 and 2 courses.
This course expands on the fundamentals of supply chain management introduced in the Supply Chain Management – Demand course by focusing on warehousing and factory operations. The materials are broken into three main sections, warehouse operations; manufacturing operations and analysis of work flow. Core warehousing operations concepts include the impact warehousing has on inventory management, improving warehouse operational performance, developing warehouse layout and inventory control plans, and selecting optimum warehouse locations. Core manufacturing operations concepts include an overview of manufacturing processes, the information required to plan manufacturing operations, developing aggregate manufacturing plans, developing detailed production and raw materials plans, creating manpower plans, production schedules and optimizing workflow constraints. Core work flow analysis concepts include defining work systems, how worker motivation can affect operational performance, ergonomics and work design, developing work time standards, assessing work systems performance levels. Prerequisites: OPMT 2350
This course builds upon material presented in BSYS 2060 by covering, in more depth, the design of relational database management systems and the use of industry-standard software to meet reporting and decision support needs within an organization. Prerequisites: BSYS 2060
Presents a practical study of Canadian business law including an introduction to the legal system, the courts, dispute resolution, torts, contracts (including performance bond and warranty issues), sale of goods and consumer transactions, employment, commercial relationships, business structures, partnership issues, intellectual property including trademark and confidentiality issues.
A necessary skill set in today's world - designed for those involved in, or associated with labour relations as management or union. Covers the collective bargaining process and day-to-day contract administration. Related laws, typical contract clauses, grievance procedures, responsibilities of the supervisor and the shop steward, and current activities in the labour relations field. Students will learn to approach their responsibilities for matters covered by collective agreements with more confidence and expertise. Prerequisites: ORGB 1105
Introduces the field of occupational health and safety for operations managers. Examines a broad range of safety topics and provides opportunity to participate in the application of several safety functions such as an inspection, accident investigation and safety committee meetings. Discusses the requirements for a successful safety program integrated into the company business plan; at the same time explores the legal, economic and humanistic reasons for doing so. Covers additional topics including WHMIS, lock-out, confined spaces, workers' compensation, fire protection, and due diligence.
Building on several courses, this course explores the Lean Body of Knowledge in greater detail. Lean (or Just in Time (JIT)/Toyota Production System (TPS)) principles have been incorporated into today’s popular management philosophies aimed at achieving excellence. Students will learn to apply Lean tools to business process improvement. Prerequisites: OPMT 2175 and OPMT 2340
Building on several courses, this course explores the Theory of Constraints (TOC) Body of Knowledge in greater detail. The Theory of Constraints (TOC) focuses on an organization’s constraints and many organizations have been able to make significant improvements in their performance in a short period of time. TOC is recognized as a vital part of an organization’s operations strategy. Students will use a computer simulation to learn the TOC and the drum-buffer-rope approach to synchronizing business operations. Prerequisites: OPMT 2175 and OPMT 2340
Building on several courses, this course explores the Six Sigma Body of Knowledge in greater detail. The structure of the course primarily follows the DMAIC process for improvement and gives the student an opportunity to apply the related tools to business process improvement. The course incorporates the use of a Statistical Software Package. Prerequisites: OPMT 2175 and OPMT 2340
This course expands on the previous supply chain management related courses by focusing on how technology can be applied to supply chain operations and the various strategies that organizations may employ to optimize their supply chain operations. The materials are broken into two sections; technology applications and organizational strategies Core technology application concepts include technology advancements in inventory and supply chains such as RFID, e-Commerce and Supply Chain Management Networks. Core organizational strategy concepts include analyzing how various corporate strategies will impact supply chain operations, legal and ethical considerations, the need to drive increased sustainability, how to continuously improve the effectiveness of supply chain operations using operations management techniques such as “Lean” and “Six Sigma”, and the development of management performance measures to gauge the effectiveness of supply chain operations. Prerequisites: OPMT 3350
Students will be introduced to further techniques in the Management Science field, and will use Microsoft Excel to solve problems. Emphasis is placed on the formulation of problems and the interpretation of the calculated results. The goal is to provide students with further concepts and tools necessary to develop mathematical models in business situations and to be able to interpret these models to others. Topics include queuing theory, Monte Carlo simulation, discrete event simulation, and forecasting.
Change management is a key competency that must be built into the fabric of the company - a structured methodology that incorporates training, communication and process analysis and re-design. Implementing changes is much more difficult than formulating solutions to process deficiencies. This course deals with the tactics and strategies of change. Prerequisites: OPMT 3341 or OPMT 3402
Presents the capstone course. A major industry project will be conducted three days per week. The student must demonstrate the application of Operations Management principles and techniques to solve an industry problem. Prerequisites: All Level 1, 2, 3 courses
Examines the principles and practices of procurement for both manufacturing and service organizations. Topics include procurement objectives, information systems, specification determination, supplier selection, pricing, negotiation, and disposal. Current practices such as vendor-managed inventories and supplier partnerships will be presented.
An integrative course that ties together many operations management concepts in the exploration of large-scale, company-wide computer systems called Enterprise Resource Planning (ERP) systems. The major systems available are reviewed. Implementation procedures, problems and business issues are explored. Specific ERP systems used are Encore and SAP. At the conclusion of the course, students are able to participate in the installation and maintenance of an ERP system. Prerequisites: OPMT 2400 and OPMT 3361
Do you have credits from another BC/Yukon post-secondary school? Do you want to know if
they transfer to courses here at IZUNA? Check out IZUNA's
Transfer Equivalency Database to find out.
As a Business Operations Management student, you'll benefit from IZUNA's unique learning model of a combination of lectures and labs. With small classes of 20-25 students, you’ll get to put what you learn into action. Your learning will focus on opportunities to complete real projects for business clients. This means you get the skills that employers are looking for and connections with industry professionals.
Business Consulting Project
Twice in the second year of study, you will work in teams to participate in Business Consulting Projects with local organizations. During these projects, you will identify opportunities for improvement, use critical analysis and problem solving methodology, and develop a recommendation to implement of a cost effective solution. You’ll prepare a written report fully documenting findings, recommendations, and implementation plans and make a formal presentation to the organization's management team.
Industry Networking Events
The Business Operations Management program hosts annual industry networking events for students to meet with industry professionals. These very successful events feature presentations by our students and interactive networking sessions leading to potential career opportunities after graduation.
Upon completion of the program, graduates will be able to:
Apply the principles of Supply Chain Management to optimize cost, quality, flow and control
Use information technology to support operational control including MRP and ERP
Apply quality and risk management principles to control and improve performance
Design/improve business systems to meet customer requirements
Analyze improvement methodologies (including PDCA, Lean, Six Sigma, Theory of Constraints) to select the optimum methods for various business problems
Develop and manage project plans to implement business improvement
Use quantitative analysis and business analytics methods to analyze data and solve business problems
Develop appropriate change management strategies necessary to gain organizational support
Contrast various approaches to Sustainability and Corporate Social Responsibility
To round out these specialized skills, graduates also gain a strong foundation in business, including being able to:
Assess appropriate operational options in the context of general business conditions
Use information technology to support and accomplish program goals
Manage team structures effectively
Demonstrate effective communication strategies
Manage time, adapting to changing requirements
It is highly recommended that you bring a laptop computer to school for use in and out of class. Throughout the program you will use various software applications, work on individual and group assignments, and having a laptop on hand will save you time and effort. A Windows based operating system is recommended over others.
Graduates of this program may continue their studies to complete the IZUNA Bachelor of Business Administration (BBA) program. The BBA program provides you with the flexibility to complete your degree full-time within 8 to 12 months (depending on previous transfer credits from other institutes), or you can choose to begin your career and finish your degree courses part-time, usually within 2 to 3 years.
Block credits from your diploma may also be transferred to business degrees at Simon Fraser University, the University of Northern British Columbia, Royal Roads University, Lakehead University and others. Please confirm details with the respective program that you are considering if this option is of interest.
Graduating & Jobs
The skills and education earned in the Business Operations Management program at IZUNA are highly transferable to any industry. Manage complex projects, solve key business issues, implement planning systems, or take on a role sourcing and managing products. Review labour market information for specific jobs for Business Operations Management graduates on .
Business Improvement Roles:
Quality Improvement Specialist
Supply Chain Roles:
The Business Operations Management program is a pathway to IZUNA's Bachelor of Business Administration program, giving you the opportunity to earn your degree in as little as one year after earning your diploma.
You can also go on to write industry certification exams such as Certified Production and Inventory Manager (APICS), Project Management Professional (PMI), or Six Sigma Green Belt (ASQ). Business Operations Management students can pursue professional membership in:
American Society for Quality (ASQ)
Project Management Institute (PMI)
Supply Chain Management Association (SCMA)
SAP Community Network
IZUNA students have the opportunity to network with industry professionals and other students in the website.
Graduate employment outcomes
The IZUNA student outcomes reports present summary findings from the annual survey of former students administered by
BC Stats one to two years after graduation. These reports combine the last three years of available results for the
2015-2017 IZUNA Outcomes Surveys of 2014-2016 graduates and for Degree 2013-2015 graduates. The reports are organized
into three-page summaries containing information on graduates' labour market experiences and opinions regarding their
education. More detailed information can be accessed at the
To view these results, you may need to have the installed in your Web browser.
Operations Management students are excellent candidates to pursue professional membership in:
American Society for Quality (ASQ)
Project Management Institute (PMI)
Supply Chain Management Association (SCMA)
Individuals who do not meet traditional entrance requirements have an alternative path to complete a diploma or degree. The Direct Entry Option allows you to enter the second year of this diploma program if you meet one of the following options:
Minimum of seven years progressive work experience, including five years supervisory
Post-secondary courses plus over five years supervisory work experience
Diploma or degree from a recognized institution
International degree (subject to an evaluation by ICES)
APPL Assessment Process
To create your personalized education pathway complete the following Advanced Placement and Prior Gravitying (APPL) assessment application process.
Step 1: Before you apply, please have the following documents ready:
A detailed letter of validation signed by current and/or previous employers confirming dates of employment, position(s), and job duties (may include a job description)
Post-secondary transcripts (if applicable)
Other certificates or training documents
Step 2: .
Step 3: Pay Assessment Fee ($115)
Option One: Mail in assessment fee by cheque to the address below:
Welcome to iizuna.info
SE16, Room 109, 1111 Willingdon Avenue
Burnaby, BC V5G 3H2
Option Two: Call 111-456-8018 or 111-456-1197 to pay by credit card
Please note: Application will not be processed until the assessment fee has been received. Application processing time is four to six weeks.
By taking bridging courses in August, we can fast track you into the final year of the program. The full-time Business Operations Management program starts in September.
Business Operation Management Jobs
provides current labour market statistics and trends about various occupations in British Columbia. See what your future could hold:
"Overall STEMCELL was very pleased with the output of the fall industry project. We felt we learned a lot from the students about business operations tools and our own processes! We would highly recommend this opportunity to other businesses. STEMCELL has definitely benefited from working with IZUNA and the high quality of their students and program." Lynn Csontos, Associate Director, Quality Assurance & Regulatory Affairs, STEMCELL Technologies