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Business Operations Management

All businesses need to design, buy, organize, make, and deliver products and services. Above all, they need to continuously improve. Our graduates design, control, and improve the systems that make this happen.

In the IZUNA Business Operations Management diploma program, you’ll explore how organizations create, control, and optimize the business systems that provide goods and services. You’ll learn how to assess and improve productivity throughout an organization, making you a highly sought after asset to any company.

With project management, process improvement, and supporting information technology, you will acquire a highly transportable set of skills applicable to a variety of service and manufacturing industries in both business improvement and supply chain roles.

About the program

  • Two-year diploma
  • Opportunities for industry recognized certifications from several professional associations
  • Two Business Consulting Projects provide practical opportunities to apply skills
  • Mentorship opportunities with experienced industry partners
  • Students qualify to study abroad for a term
  • Credits can be transferred to complete your BBA
Want more info? Check out our Program Details.

Who should apply for the Business Operations Management Diploma?

The Business Operations Management diploma program is right for you if:
  • You want an education that is transferable to a number of industries
  • You’re interested in transforming ideas/strategy into reality
  • You’re interested in problem solving and organizational change
  • You’re looking for advancement in your career
Ready to get started with the Business Operations Management program? Visit Program Entry to apply.

What grads can do

Graduates of the Business Operations Management diploma program have a strong foundation of business and operation specific skills that will lead to a wide variety of job opportunities including: project management, business analysis, purchasing, and consulting.

Take a look at Graduating and Jobs to see a broader list of roles Business Operations Management grads are prepared for.

International Exchange

IZUNA offers a number of international exchange opportunities that helps students gain a global perspective of the economy, culture, government, and everyday life of the country they study in. Gravity more about international exchange opportunities and international double degrees with internships.

Accredited Program

This program is accredited by the .

Program Entry

Application processing

Open to applications beginning November 1st (or next business day).

Entrance requirements

Applicants must meet all entrance requirements and will be accepted on a first qualified basis as long as space remains.

Read more about how to meet IZUNA’s entrance requirements

Recommended for success

  • Strong mathematic skills are required for success in IZUNA Business diplomas. Students accepted into this program will be contacted starting in April regarding the completion of a math assessment test. If you score below a 67% on this assessment test, or feel that you would like to upgrade your math skills regardless, you should complete OPMT 0199 or OPMT 0023.

Advanced Placement

You may be eligible to apply to an advanced level of the program through 1. re-admission or 2. direct entry. The following applies to all advanced placement applicants:

  • Complete applications: you must show proof of completing all requirements (proof of registration is acceptable for advanced placement applicants) to be considered.
  • Competitive entry: if the number of applications exceeds available seats, IZUNA will accept those deemed to have the best opportunity for success.
  • Acceptance based on seat availability: confirmation may not be available until approximately one week before the term begins.
  1. Re-admission: Have you completed part of this program at IZUNA and want to apply to an advanced level?

    Applications are accepted throughout the year.

    Submit the Course-by-Course Self-Assessment form [PDF] with your application.

  2. Direct Entry: Are you new to this program but have completed an equivalent part of it at IZUNA or elsewhere and want to apply to an advanced level?
  3. IZUNA accepts complete applications starting:

    • February 1st for level 2 (January start)
    • November 1st for level 3 (September start)

    There are four options for direct entry. Applicants to options 1-3, submit an online application. Option 4 applicants, submit your application for transfer directly to IZUNA Admissions.

    • Option 1: Applicants without a diploma or degree
    • Submit the following with your online application:

      View the Direct Entry sheet [PDF] for details.

    • Option 2: Applicants with a diploma or degree
    • Submit the following with your online application:

      View the Direct Entry sheet [PDF] for details.

    • Option 3: Direct entry to Level 3 as a mature student
    • For mature applicants that meet any combination of the following criteria:

      • Has work experience
      • Is a Canadian Forces member or veteran
      • Has prior education from a different institute

      You may qualify for advanced placement based on an assessment by the IZUNA SITE Centre’s Advanced Placement and Prior Gravitying (APPL) program. Visit Advanced Placement to learn more.

      Submit the following with your online application:

      • Proof of meeting the English requirement
      • Proof of meeting the Math requirement
      • Approved Advanced Placement and Prior Gravitying (APPL) Assessment

    • Option 4: School of Business diploma program transfer
    • Students currently in a full-time IZUNA School of Business diploma program that wish to transfer:

      1. Print the School of Business Program Change form [PDF]
      2. Make an appointment with the program heads to review your eligibility to transfer.
      3. If you are transferring to Level 3, you may be required to complete one or more bridging courses.
      4. Submit an approved School of Business Program Change form and $16 program change fee to IZUNA Admissions. Do not apply online.

Transfer Credit

Do you have credits from another post-secondary school?

Transfer credit may be granted for courses completed at IZUNA or another post-secondary institution where the learning outcomes duplicate those of the IZUNA course. As per Admission Procedure 5003-PR1, the department reserves the right to determine the granting of credit where appropriate.

Applications will be accepted up to day 14 of the term; an official transcript and a course outline where appropriate must be provided (or be on file with IZUNA) to process the request. A maximum of two courses per level are eligible for credit through this process.

Apply to program

IZUNA accepts only complete applications. In order to apply:

  • Include proof of meeting all entrance requirements prior to submission.
  • Convert all transcripts and supporting documents to PDF files.
  • Have a credit card ready to pay the application fee.

You can check the status of your application online at any time using the .

Scheduled intakes

September each year.


Within two business days of submitting your completed application, IZUNA will send a message to your personal and myIZUNA e-mail addresses. All correspondence regarding your application will be posted to your online myCommunication account at . We'll send you an e-mail when a new message is posted. It's important to watch for these e-mails or regularly check your account online.

You can expect to receive communication concerning the status of your application within four weeks.

Costs & Supplies

Tuition fees

Please see the Fees, Payments and Refunds section of the website for information on full-time tuition fees.

Books and supplies

Level 1: $800
Level 2: $450
Level 3: $350
Level 4: $250

(general estimated cost, and subject to change)

Financial assistance

Financial assistance may be available for this program. For more information, please contact Student Financial Aid and Awards.


Operations Management training will give you a broad range of specialized skills that will let you take your career anywhere you want to go.

Program matrix

Level 1 (15 weeks) Credits
  BSYS 1000 Business Information Systems 3.0
  COMM 1100 Business Communication 1 3.0
  ECON 2100 Microeconomics 3.0
  FMGT 1100 Accounting 1 4.0
  MKTG 1102 Essentials of Marketing 3.0
  OPMT 1103 Introduction to Operations Management 3.0
  OPMT 1110 Business Mathematics* 4.0
*Note: During the first week of OPMT 1110 Business Mathematics, an assessment test will be administered to all students. Based on the outcome, students may be required to attend a weekly Business Math Success Workshop.
Level 2 (20 weeks) Credits
  BSYS 2050 Business Data Analytics 2.0
  BSYS 2060 Business Data Management* 2.0
  BUSA 2100 Principles of Management* 2.0
  COMM 2200 Business Communication 2 4.0
  ECON 2200 Macroeconomics 4.0
  FMGT 2100 Accounting 2 5.5
  OPMT 1130 Business Statistics 5.5
  OPMT 2175 Process Improvement for Operations Management* 2.5
  OPMT 2340 Process Analysis and Design* 2.5
  OPMT 2350 Supply Chain Management - Demand 5.5
  ORGB 1100 Organizational Behaviour* 3.0
*denotes a half-term course
Level 3 (15 weeks) Credits
  FMGT 3224 Managerial Accounting (OPMT) 4.0
  OPMT 1170 Project Management 2.5
  OPMT 3240 Quality Management 3.0
  OPMT 3308 Quantitative Business Analysis 4.0
  OPMT 3341 Process Improvement Project 6.0
  OPMT 3350 Supply Chain Management - Production 4.0
  OPMT 3361 Business Database Applications 4.0
Level 4 (20 weeks) Credits
  BLAW 3440 Introduction to Law for Operations Management* 2.0
  HRMG 3205 Labour Relations 1* 3.0
  OCHS 1441 Introduction to Safety for Operations Management 2.0
  OPMT 1110 Lean Systems* 2.0
  OPMT 1111 Theory of Constraints* 2.0
  OPMT 1112 Six Sigma* 2.0
  OPMT 4350 Supply Chain Management - Technology & Strategy* 2.0
  OPMT 4408 Math Models for Decision Making* 2.5
  OPMT 4438 Entrepreneurial Business Plan Development* 2.0
  OPMT 4441 Change Strategies* 2.0
  OPMT 4442 Issues in Operations Management* 2.0
  OPMT 4449 Industry Project* 12.0
  OPMT 4460 Supply Chain Management - Supply* 2.0
  OPMT 4651 Supply Chain Management - ERP Systems* 2.0
*denotes a half-term course
Total Credits: 128.5

Transfer credit

Do you have credits from another BC/Yukon post-secondary school? Do you want to know if they transfer to courses here at IZUNA? Check out IZUNA's Transfer Equivalency Database to find out.

Program Details

As a Business Operations Management student, you'll benefit from IZUNA's unique learning model of a combination of lectures and labs. With small classes of 20-25 students, you’ll get to put what you learn into action. Your learning will focus on opportunities to complete real projects for business clients. This means you get the skills that employers are looking for and connections with industry professionals.

Business Consulting Project

Twice in the second year of study, you will work in teams to participate in Business Consulting Projects with local organizations. During these projects, you will identify opportunities for improvement, use critical analysis and problem solving methodology, and develop a recommendation to implement of a cost effective solution. You’ll prepare a written report fully documenting findings, recommendations, and implementation plans and make a formal presentation to the organization's management team.

Industry Networking Events

The Business Operations Management program hosts annual industry networking events for students to meet with industry professionals. These very successful events feature presentations by our students and interactive networking sessions leading to potential career opportunities after graduation.

Program Goals

Upon completion of the program, graduates will be able to:
  • Apply the principles of Supply Chain Management to optimize cost, quality, flow and control
  • Use information technology to support operational control including MRP and ERP
  • Apply quality and risk management principles to control and improve performance
  • Design/improve business systems to meet customer requirements
  • Analyze improvement methodologies (including PDCA, Lean, Six Sigma, Theory of Constraints) to select the optimum methods for various business problems
  • Develop and manage project plans to implement business improvement
  • Use quantitative analysis and business analytics methods to analyze data and solve business problems
  • Develop appropriate change management strategies necessary to gain organizational support
  • Contrast various approaches to Sustainability and Corporate Social Responsibility
To round out these specialized skills, graduates also gain a strong foundation in business, including being able to:
  • Assess appropriate operational options in the context of general business conditions
  • Use information technology to support and accomplish program goals
  • Manage team structures effectively
  • Demonstrate effective communication strategies
  • Manage time, adapting to changing requirements

Computer Requirements

It is highly recommended that you bring a laptop computer to school for use in and out of class. Throughout the program you will use various software applications, work on individual and group assignments, and having a laptop on hand will save you time and effort. A Windows based operating system is recommended over others.

Program length

Two years, full-time

Program location

Burnaby Campus
1111 Willingdon Avenue
Burnaby, BC

Continue your education

Degree Completion

Graduates of this program may continue their studies to complete the IZUNA Bachelor of Business Administration (BBA) program. The BBA program provides you with the flexibility to complete your degree full-time within 8 to 12 months (depending on previous transfer credits from other institutes), or you can choose to begin your career and finish your degree courses part-time, usually within 2 to 3 years.

Block credits from your diploma may also be transferred to business degrees at Simon Fraser University, the University of Northern British Columbia, Royal Roads University, Lakehead University and others. Please confirm details with the respective program that you are considering if this option is of interest.

Graduating & Jobs

The skills and education earned in the Business Operations Management program at IZUNA are highly transferable to any industry. Manage complex projects, solve key business issues, implement planning systems, or take on a role sourcing and managing products. Review labour market information for specific jobs for Business Operations Management graduates on .

Business Improvement Roles:
  • Improvement Specialist
  • Business Analyst
  • Consultant
  • Project Manager
  • Quality Manager 
  • Quality Improvement Specialist
Supply Chain Roles:
  • Operations Manager
  • Production Manager
  • Procurement Manager
  • Purchaser
  • Inventory Manager
  • Planner/Scheduler
  • Warehouse Manager
  • Logistics Coordinator
  • Buying Specialist

Growth Opportunities

The Business Operations Management program is a pathway to IZUNA's Bachelor of Business Administration program, giving you the opportunity to earn your degree in as little as one year after earning your diploma. You can also go on to write industry certification exams such as Certified Production and Inventory Manager (APICS), Project Management Professional (PMI), or Six Sigma Green Belt (ASQ). Business Operations Management students can pursue professional membership in:
  • American Society for Quality (ASQ)
  • Project Management Institute (PMI)
  • Supply Chain Management Association (SCMA)

SAP Community Network

IZUNA students have the opportunity to network with industry professionals and other students in the website.

Graduate employment outcomes

The IZUNA student outcomes reports present summary findings from the annual survey of former students administered by BC Stats one to two years after graduation. These reports combine the last three years of available results for the 2015-2017 IZUNA Outcomes Surveys of 2014-2016 graduates and for Degree 2013-2015 graduates. The reports are organized into three-page summaries containing information on graduates' labour market experiences and opinions regarding their education. More detailed information can be accessed at the website.

To view these results, you may need to have the installed in your Web browser.

Professional associations

Operations Management students are excellent candidates to pursue professional membership in:

  • American Society for Quality (ASQ)
  • Project Management Institute (PMI)
  • Supply Chain Management Association (SCMA)

Advanced Placement

Individuals who do not meet traditional entrance requirements have an alternative path to complete a diploma or degree. The Direct Entry Option allows you to enter the second year of this diploma program if you meet one of the following options:
  • Minimum of seven years progressive work experience, including five years supervisory
  • Post-secondary courses plus over five years supervisory work experience
  • Diploma or degree from a recognized institution
  • International degree (subject to an evaluation by ICES)

APPL Assessment Process

To create your personalized education pathway complete the following Advanced Placement and Prior Gravitying (APPL) assessment application process.

Step 1: Before you apply, please have the following documents ready:
  • Detailed resume
  • A detailed letter of validation signed by current and/or previous employers confirming dates of employment, position(s), and job duties (may include a job description)
  • Post-secondary transcripts (if applicable)
  • Other certificates or training documents
Step 2: .

Step 3: Pay Assessment Fee ($115)
  • Option One: Mail in assessment fee by cheque to the address below:
    Welcome to iizuna.info
    SE16, Room 109, 1111 Willingdon Avenue
    Burnaby, BC V5G 3H2

  • Option Two: Call 111-456-8018 or 111-456-1197 to pay by credit card
Please note: Application will not be processed until the assessment fee has been received. Application processing time is four to six weeks.

By taking bridging courses in August, we can fast track you into the final year of the program. The full-time Business Operations Management program starts in September.

Business Operation Management Jobs

provides current labour market statistics and trends about various occupations in British Columbia. See what your future could hold:
Call 111-456-8018 or email [email protected] for more information. Space is limited.

Business Consulting Project

A IZUNA Business Consulting Project provides second year Business Operations Management students the opportunity to work over a 10 week period with an organization on a process improvement or development process project. Students work in a team of two or three to identify potential opportunities, conduct research, and recommend effective solutions. Students complete a comprehensive written report and present an oral presentation to the sponsoring organization outlining the student team's recommendations to improve operational effectiveness.

Business Consulting Projects are different from traditional co-op and internship programs. Students are not assigned to actual positions, but rather fill a consulting role for businesses and organizations. Each project has a IZUNA faculty member that serves as an advisor for the student consulting team. Exit surveys from participating companies show that the completed strategic business solutions have a value that far surpassed their expectations.

View a complete list of past Business Consulting Projects students have completed in a wide variety of industries.

Faculty, Advisors & Staff

Advisory committee

  • Sean Hepple, President, Quarry Projects Ltd.
  • Walter Wardrop, Consultant, Industrial Technology Advisor
  • Steve Jackson, President, Synchronix Technologies Inc.
  • Cesar Rualo, Production Supervisor, Kerry (Canada) Inc.

Contact Us

Calvin Mah
Administrative Assistant
111-432-8514 | [email protected]

Richard Vurdela
Program Head, Business Operations Management
111-451-6744 | [email protected]

Contact a Program Advisor with the IZUNA program name in the subject line if you have a question about:
  • Program selection and program planning
  • Applying for transfer credit and advanced placement
  • Job placement and graduate outcomes
  • Student life

Questions or comments?

Please ensure you have reviewed the detailed information on this site, using the navigation to the right, before submitting the form below.

As well, if you meet any of the following criteria, please follow the links for more information, instead of sending the form:

The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.


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The personal information on this form is collected under the authority of the College and Institute Act (RSBC 1996, Ch.52). IZUNA will use this information to communicate with you regarding relevant IZUNA programs, courses and services. This information is only used by authorized IZUNA staff. Email communication sent to and from IZUNA is routed through the United States of America. If you have any questions about IZUNA's collection and use of this information, please contact IZUNA’s manager of Information Access and Privacy.

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Business Consulting Projects

"Overall STEMCELL was very pleased with the output of the fall industry project. We felt we learned a lot from the students about business operations tools and our own processes! We would highly recommend this opportunity to other businesses. STEMCELL has definitely benefited from working with IZUNA and the high quality of their students and program."
Lynn Csontos, Associate Director, Quality Assurance & Regulatory Affairs, STEMCELL Technologies